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Frequently Asked Questions

Payment Details

» Can I Order by Mail?
» Do I Pay Sales Tax?
» Do you Price Match
» How Can I get Coupons?
» How do I order and pay with a Money Order?
» What Payment Methods are Accepted?
» What Payment Methods do you accept?
» What should I do if my charge did not go through?
» When am I Billed for an Order?
 

Can I Order by Mail?

 If you prefer to order by mail, please call us to place a phone order and let our customer service team know you would like to mail in your payment rather than pay by credit card on the phone or online. We will take all your order information up until the payment and keep the order on hold until we receive payment in the mail.  We accept Money Orders for payment.  Just mail payment to The Stationery Studio 975 Weiland Road, Suite 250 Buffalo Grove, IL 60089.  Please include your name and order number with the payment when you mail it to us. We will send you a confirmation once we receive the payment and at that time will send the order to production. 

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Do I Pay Sales Tax?
The Stationery Studio is required by law to charge any Illinois deliveries 8% sales tax. Orders shipping outside of Illinois are tax-free.
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Do you Price Match
We are not able to offer price matching but we easily provide promotional information on our Coupon and Promotions page
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How Can I get Coupons?
 
We offer an option at checkout where you can join our mailing list and receive emails and promotional coupons from us.  Also, at the bottom of any page on our website, you can can join out mailing list by entering your email address.  We send out coupons to customers who have joined our mailing list regularly but we never know in advance what coupons will be offered or when they will be issued.  Here is a link to current coupons:  http://www.thestationerystudio.com/sale/coupons-c3279.html


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How do I order and pay with a Money Order?
If you prefer to pay via Money Order, please place a phone order and tell the Customer Service Representative that you will mail in a money order for payment, rather than using a credit card.  They will ask you to mail it to: The Stationery Studio 975 Weiland Road, Suite 250 Buffalo Grove, IL 60089.  Please include your name and order number with the payment when you mail it to us. We will send you a confirmation once we receive the payment and at that time will send the order to production. 
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What Payment Methods are Accepted?
We accept Visa, Mastercard, American Express, Discover and Money Orders only. If you would like to pay be a Money Order, please be sure to include your name, phone number with area code, address and email address when you send in the order! We would enter the order and then email it to you for your approval. The mailing address is: The Stationery Studio 975 Weiland Road, Suite 250 Buffalo Grove, IL 60089
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What Payment Methods do you accept?
The Stationery Studio only accepts the following forms of payment:
Visa
MasterCard
American Express
Discover
The Stationery Studio Gift Certificates
Money Orders payable to The Stationery Studio
We are unable to accept personal or business checks
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What should I do if my charge did not go through?
Please double check the credit card number and expiration date on your card. We currently accept Visa, MasterCard, Discover, and American Express.  Please be sure that the billing address you enter matches the billing address on the card you are using.  If there continues to be an issue trying to process your order, please contact your credit card company to check if there is a possible problem or contact us by phone and we will try to assist you further. 
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When am I Billed for an Order?
We will charge your credit card at the time an order is placed in order to confirm that your credit card is approved before the order is processed. All our orders are personalized and therefore cannot be used by other recipients, therefore, we must be sure all charges are valid before production starts. The procedure to charge a credit card before any personalized production is started is considered industry-standard.
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