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Frequently Asked Questions
Online Ordering
» Are Phone Orders Accepted?
» Can I Order Blank Stock?
» Customer Support Hours
» Do I Pay Sales Tax?
» Do You Offer Online Proofing?
» How Do I Add an Item to an Existing Order?
» How do I Cancel my Order?
» How Do I Place an Order?
» How to Enter Text on Online Orders
» How to Request a Proof
» Production and Delivery Time Information
» What if I Don't Receive a Confirmation of my Order?
» What if I Have a Question About a Product?
» Will I Get an Order Confirmation?
 Q. |
Are Phone Orders Accepted? |
| A. |
We welcome phone orders Monday - Friday 9:00 a.m. - 5:00 p.m. CST.
Once a phone order is placed, we email a copy of the phone order so the customer can be sure the order has been typed correctly, since our products are all personalized. We email the order immediately once the order is placed for the customer to review. We ask the customer to reply to our email to let us know if the order is approved for production. We can fax a copy of the order if preferred. |
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| Q. |
Can I Order Blank Stock? |
| A. |
We offer a 10% discount on most unprinted products. We offer a 20% discount on Unprinted Napkins.
Contact Us to request the discount in the Comments/Special Instructions on the order form ... just state "Please discount 10% for blank stock. Or, you can call us to place a phone order and we can adjust the pricing at that time.
If placing the order online, you may have to make some selections on the order form to bypass some mandatory questions... just select anything or put in a hyphen if possible ... and in the personalization question write "Blank Stock Wanted Only". |
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| Q. |
Customer Support Hours |
| A. |
We appreciate the opportunity to serve your needs. Should you require assistance, please contact us via email at: customerservice@TheStationeryStudio.com or call us at 1-847-541-5800, Monday through Friday, 9:00 am to 5:00 pm CST. We also monitor email evenings and weekends. |
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| Q. |
Do I Pay Sales Tax? |
| A. |
We charge sales tax for orders shipping to Illinois only. The current sales tax is at 7.75%. |
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| Q. |
Do You Offer Online Proofing? |
| A. |
We do not offer virtual proofing at this time. If you are concerned about accuracy, please rest assured. Our online printing policy does guarantee the following: Should we make an error in your original copy or written instructions, we will replace your personalized item, free of charge, if notified within fifteen (15) days of receipt of your order. If there is an error on our part, we will redo the order as it was initially ordered only.
We do process over 1,000 product orders a day and typically orders are placed without proofs and everything does run smoothly. We will adjust your spacing and layout to match the item you selected. We have not made virtual proofing available at this time for several reasons:
1. We offer over 7,000 items and work with over 90 different U.S. manufacturers. Many of those factories use their own unique printing techniques and fonts and and it would be very challenging to automate the variety we offer.
2. Online virtual proofing is not a guarantee of how an image will appear so we have never felt comfortable displaying a product that is just an estimate as it's too easy for misunderstandings to occur. We would rather have our customers who are concerned enough to want a proof, get an accurate proof which would mean that the item needs to go through professional typesetting before an image is provided.
3. Unlike some online sites, we do not print items in-house but rather we have all of our items professionally typeset directly by the manufacturers themselves and printed on professional printing presses.
4. Many of the items we offer custom art, individual designs and hand-finishing so these are items which could not be proofed as an artist is involved in the production process.
Just as if you were to order at a regular fine stationery store in your local community, we can send the job in for actual typesetting and we can order a proof for you at a $10 charge. If you wish to add a proof, please just state in your special instructions that you would like a proof to be added to your order and that you are aware of the charge and we will provide that service to you. |
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| Q. |
How Do I Add an Item to an Existing Order? |
| A. |
We are unable to add items to existing orders. If you are interested in adding to your order, kindly place a new order as that would be the most efficient way to proceed. |
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| Q. |
How do I Cancel my Order? |
| A. |
If your order has not yet been processed we may be able to cancel it for you. We do not guarantee that we can cancel orders. Some of our products go into immediate production. To best serve our customers we process orders as quickly as possible.
During the checkout process you may make changes to your order but once it has been submitted, there is a possibility that your order may not be altered. Our goal is to make sure that when you place your order we begin processing it right away to provide you the best service and quickest delivery.
Contact Us immediately and we will do our best to assist you. |
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| Q. |
How Do I Place an Order? |
| A. |
We offer easy and secured online ordering at TheStationeryStudio.com
1. Select the category of product you are interested in purchasing.
2. Find the product you want to purchase
3. Click on the image of the product to open up the order form
4. The production time is listed to the right of the image. Delivery time is additional.
5. You can add the product to your wish list and keep browsing if you want to view other items
6. Or, you can scroll down to complete the easy order form
7. Click "add to basket" to purchase the item
8. Review the shopping basket to be sure your purchase is there
9. At the bottom of the shopping basket you can select "Continue Shopping" or "Checkout"
10. If you "Continue Shopping" just repeat the steps above.
11. To "Checkout" if you are a new customer, enter your email address and "continue checkout". If you are a returning customer complete your email address and password and "continue checkout".
12. Complete the "Shipping Address" fields. If you are shipping to a company address, please be sure to provide the name of the company to ensure timely delivery and then select "Continue Checkout";
13. Complete the "Billing Information" fields. If you want to receive our email promotions and coupons check the question at the top of this page which says "Send me future specials and promotions via email". Click "Continue Checkout"
14. Enter any coupon codes or gift certificate codes. Then click "Continue Checkout".
15. Review your order on the "Final Checkout Page" very carefully. If you find something you want to change, just click the name of the product and you will return to the ordering page to make your changes. Then proceed forward just as you had done previously. There is also a link if you need to "Update Billing Address" or "Update Shipping Address" if necessary.
16. If you want to upgrade your delivery method, at the bottom of the page there is a link to "Change Shipping Method". You can see the pricing and options for each item. If you have more than 5 of the same item, please Contact Us and we can quote upgraded shipping for you.
17. When ready, complete the Payment Information page.
18. Please review the Online Policy and check the box to agree to its terms;
19. Click "Order Now" ... or if you want to add any additional items, you can click "Back to Shopping" at this point and proceed through the steps again.
20. You should receive an email confirmation within moments of placing your order. If you are an AOL subscriber, please add these email addresses to your account so you can get our email: Orders@TheStationeryStudio.com and CustomerService@TheStationeryStudio.com.
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| Q. |
How to Enter Text on Online Orders |
| A. |
- Entering Text We follow the format of the item shown on the website for "case"... whether it's UPPERCASE, Upper/Lower or all lower. We automatically will typeset the text on your item exactly as you provide it on your order, adjusting the "case" to the sample shown online. If we ask the case that you want the imprint to appear in, we follow that direction, adjusting the case as you requested. Font size is determined by the typesetter depending on length of copy.
- Review Your Order Carefully Please review your order carefully before you submit it. If you have any questions about how to enter an order please Contact Us before you place the order. We are not able to screen or check every individual order as some go into automatic production. You are responsible for the job if you provide incorrect or incomplete information.
- Include All Text to Appear You must include ALL text you want to appear including punctuation, headings and so forth. If there is any information that will automatically appear on your product we will note that in the product description.
- Changes to Text We do not make changes or corrections to imprints without explicit direction from you. We may correct spacing on online orders and obvious errors such as spelling of states and so forth. However, we need written permission from you by email before other changes can be made.
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| Q. |
How to Request a Proof |
| A. |
If you are concerned about how your item will look you can ask in the special instructions for a Proof, which is a $10 fee. The item will be professionally typeset according to your specifications and then an electronic image will be created and emailed to you for your approval. If the factory made any errors from your original order they will correct them at no charge. If you decide you want something different, the changes can be quoted to you and a second proof would be charged $5 if it is requested.
Please note that the proof charges will be done separately after you place your order. Please give your permission when you place your order (in the Special Instructions/Comments section of the order form) to add the $10 proof and we will charge your account and mark your order accordingly to get a proof prior to production.
While most of our items can be proofed, some products are not available with proofing including but not limited to furniture, calligraphy address labels, certain clothing, soaps and candles and jewelry.
Proofs are generally sent to the customer via email within approximately 2-4 business days after the order is processed, depending on the item and the production time. |
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| Q. |
Production and Delivery Time Information |
| A. |
- If you need an order on a particular day, please contact us and ask if there is sufficient time and what method of shipping is suggested. Each order is individually personalized with care by trained professionals. Please allow us the required production time needed to produce your order with the highest quality standards.
- We suggest to order early to avoid holiday and other seasonal delays. Production time for each product on our site is listed in the product description.
- Our weekday cut-off time is 10:00 a.m. CST. All orders placed by then will have that business day counted as the first day of production. We are happy to rush your order if possible. Charges may apply.
- We try very hard to produce items as per the timetable shown online. If there are any questions on your order it will delay production time. Please let us know if there are any special delivery dates for your order. If you requested a proof it will also delay production time until you approve the order.
- If there is something you need on a specific date we suggest you email or call prior to placing your order to ensure that we can accommodate your request. If you prefer to just place the order, we do offer a special comments area on our order form so please let us know if an item must arrive by a certain date. We may suggest faster delivery methods if we feel it's necessary to be sure it arrives when you need it or we might suggest you order a different product which might be faster. We also offer Gift Certificates which can even be emailed the same day.
- We are not responsible for delays due to any circumstance as some areas of production and delivery are outside our control. Production times are estimates, however, we use very responsible printing facilities and 99% of our orders do process timely. Please be sure you order personalized items with extra time to spare. We are not responsible for delays involved with delivery. We do not require signatures on deliveries, however, it is up to your local carrier as to whether they leave a package if you are not home.
On the order form for the production, the Production Time will appear in blue lettering next to the image. We estimate production time in the number of business days. Business days are Monday - Friday and holidays are excluded. Delivery Time is additional. We show the state the item ships from and this should give you an indication of delivery time based on where you want to ship the item.
Delivery Time Samples: Shipping from Coast to Coast, for instance, can add 5 business days via ground service. Shipping to the next state can add 1-2 business days.
We offer the ability to upgrade delivery at the checkout. We offer 2nd day air or Overnight Air service. Ground Service is not a guaranteed service as the number of days in transit on only estimates. Only 2nd day air and Overnight Air are guaranteed delivery services. |
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| Q. |
What if I Don't Receive a Confirmation of my Order? |
| A. |
If you don't receive confirmation of your order within 1 hour please Contact Us and one of our customer service representatives will check our system for your order. Please be sure to look in your Spam folder in case the email confirmation went there before you contact us (some AOL users especially have this issue).
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| Q. |
What if I Have a Question About a Product? |
| A. |
We will be glad to assist with any product questions. Please Contact Us with your question and we will make every effort to respond with the information as quickly as possible. Please provide the product name, code number, and your specific question. |
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| Q. |
Will I Get an Order Confirmation? |
| A. |
We automatically send you an e-mail confirmation of your order, usually within minutes of when your order was placed. If you are an AOL subscriber, please adjust your settings to allow email from Orders@TheStationeryStudio.com or CustomerService@TheStationeryStudio.com.
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