The Stationery Studio
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Frequently Asked Questions

Product Information

» Can I get my lining color and ink color to match exactly?
» Can I order a stamper ink cartridge online?
» Can I run any of your items on my home printer?
» Do You Offer Wholesale Accounts?
» How Do I Guarantee Color of Ink?
» How Do I Guarantee Color of Item?
» How do I know when my order will arrive?
» How Do I order Business Cards with My Logo?
» How Many Napkins Should I Order?
» How to Estimate Production Time and Delivery Time
» What Does Embossing Mean?
» What if an Item is Late in Arriving?
» What is a Plate needed for?
» What is the charge for a Metal Plate for Custom Orders?
» What Paper Weight Is Used?
» What should I do if I find an error with my order?
» What type of selection do you have?
» Where Are Items Manufactured?
 

Can I get my lining color and ink color to match exactly?

It's impossible for any ink color to be absolutely identical to a paper or lining colors.  Available ink colors for stationery items on our site are intended to blend and have a pleasing appearance.  If you want a sample before you order, please let us know, as some people are more sensitive as to what is pleasing to their eye than others.  We use professional printing factories which produce custom stationery for hundreds of the finest stationery stores around the country and which produce thousands of orders every week.

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Can I order a stamper ink cartridge online?
We prefer to offer refills for stampers by phone order because we sell several types of stampers on our site and we want to be sure you get the proper refill product.Just contact us 9:00 a.m. - 5:00 p.m. Monday - Friday (central time) at 847-541-5800.
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Can I run any of your items on my home printer?
We do not guarantee any of our stock to go through home printers. Many home laser computers are very hot and it's possible that thermography inks can soften as they are run through and not maintain their integrity. Some of our stocks are very thick and those may not pass through the printer.
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Do You Offer Wholesale Accounts?
We do not sell wholesale. We are a retail business only.
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How Do I Guarantee Color of Ink?
We work with over 80 different specialty printers around the country and each facility uses their own standard ink colors. If you need assistance regarding a particular color, please contact us prior to ordering so we can try to provide any information necessary. Although we do our best to carefully display the product and ink colors in our images, please remember that everyone's monitor is a bit different. Please use the sample shown online only as an estimate of the stock, design and ink color you will receive.
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How Do I Guarantee Color of Item?
  • Remember that everyone's monitor is different. We try to picture everything as clearly as possible. If something is extremely important to you, please Contact Us before you place your order. We are not responsible for slight differences in color or texture.
  • We may be able to send a sample of the product to you before you order if you wish to see it first. We use thousands of types of stock and ink and there are no returns possible once you place your online order.
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How do I know when my order will arrive?
Please refer to the Production Time shown on the product order form and on your confirmation page. This will estimate the number of business days (Mondays through Fridays) that it should take for production time. Delivery time is in addition to Production Time. Ground delivery service can add 2-5 business days, approximately, depending on the location of production (shown on the order form) and shipping location. Rush delivery is an option on most products.
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How Do I order Business Cards with My Logo?
We do offer business cards with a customer-supplied logo.  Here is the link:

Once you fill out the text on the following page you will see a link for LOGO toward to top of the form and you can import your logo.
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How Many Napkins Should I Order?

Printed napkins are a practical, fun and affordable party accent.  They are a fabulous way to set the tone for the affair and bring in a theme or special color.   And determining the number of napkins that are needed for your event is actually very simple.

When you are entertaining, the number of napkins or guest towels needed depends on the type of affair you are hosting, such as whether your event is casual or formal.  Common events where you will see personalized napkins include weddings, rehearsal dinners, bridal showers and cocktail parties to bar mitzvahs bat mitzvahs, baby showers, anniversary parties, and birthday parties.  The recommendations below provide guidelines to the number of napkins typically ordered. 

Formal Events
From black tie Weddings to beautiful Bar/Bat Mitzvahs, Award Ceremonies or Corporate Affairs, we recommend that you purchase three to four Beverage Napkins per guest to be used for the cocktail hour and appetizers.  If you are having a sweet table, add in one to two extra Beverage Napkins per guest or you can consider Luncheon Napkins for a dessert table. Typically there will be a cloth napkin used for the meal.

Semi-Casual Events
For celebrations such as Baby Showers, Bridal Showers, Birthdays or Anniversaries,you will need two to three Beverage Napkins per guest to be used for beverages/cocktails and appetizers.   If you are having a sweet table and would like to lay out Beverage Napkins for that, add in one to two extra napkins per person.  Some like to use Luncheon Napkins for a dessert table and the quantity needed would be the same.  If you are providing a sit-down meal, you will one Luncheon, Dinner or Guest Towel size napkin per guest for the meal, unless you are providing cloth napkins.

Casual Events
For these types of events, such as Picnics, Backyard Parties, Pool Parties, Bar-B-Ques or Family Holidays, we suggest ordering two to three Beverage Napkins per guest to be used for beverages and appetizers.  If you are having a special dessert table add one extra Beverage Napkin per guest, or you can use a Luncheon Napkin for the dessert table.  If serving a meal, you will also need to add one Luncheon Napkin, Dinner Napkin, or Guest Towel per guest, unless you are providing cloth napkins.

Cocktail Parties
For Cocktail Parties, order four or five Beverage Napkins per guest as these affairs usually involve heavy appetizers and drinks throughout the evening.  If you are having a dessert table or passed desserts, add one or two extra Beverage Napkins or order one or two Luncheon Napkins per guest. If you are offering a sit-down meal, add one Dinner Napkin or Guest Towel per guest for the meal, unless you are providing cloth napkins.

Washrooms
If you have a private washroom for your event, Guest Towels are typically used in the restrooms. Purchase one to two Guest Towels per guest for the restrooms. You can place more guest towels in the women's washroom than in the men's washroom.

Special Note

If you are offering passed appetizers, request that your servers pass out a napkin each time they serve an appetizer for the kindest service. If you are offering appetizer stations, request that your napkins are available at each station.

Printed napkins are one of our favorite accent for all types of celebrations.  They set the tone, they set a theme, and of course, they are very useful! Our Design Your Own Personalized Napkin offers a flexible product where you can determine your favorite imprint from text only, a monogram, or add a design. Our Design Your Own Printed Guest Towel is our most flexible guest towel.  And now it's easier than ever to pick your color theme, pick your style and order the proper number for your event.

Remember to order napkins two to three weeks ahead of time.  Many napkins are printed within one week or less but you do want to be sure to allow time for delivery and time to bring your napkins to the venue.
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How to Estimate Production Time and Delivery Time
If you click on an item on the site that you are interested in, you will be brought to a page where the order for is for that product.  To the right of the picture you will see the current production time and also the state the item ships from.

Production Time is the time from when you order it to the time it should ship out. Our weekday cutoff time is 9 a.m. central standard time so if you order before 9 a.m. central time on a business day you can count that day as a day of production. Business days are Monday - Friday.  If there are any exceptions due to holidays falling within the estimate range it will be noted when you place your order.

Delivery Time is additional and will depend on what state the factory is located in and where we are shipping to. The state where an item is shipping from is shown on the order form, next to the product image.  In general it's 5-6 business days from coast to coast (such as from CA - NY).  It's 3-4 business days if a package is going approximately half way across country (such as from from CA - IL).  It's 1-2 business days if an item is being delivered within the same state (such as from CA - CA) or to a neighboring state (such as IL to IN).  This is just an estimate.

Faster shipping options are available during checkout on many items.  Note that faster shipping does not affect the production time required to produce an item. 2nd Day Air is available at checkout if you want to rush delivery to 2 business days.  Overnight Air is available at checkout if you want to rush delivery to Overnight (Mondays thru Fridays)

Here is an example of the information you will see on the order form (to the right of the product image): Production Time Estimate: 4-5 Business Days Delivery time additional (Shipping From CA)  
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What Does Embossing Mean?
Blind Embossing (or more commonly called embossing) is a process that applies pressure to both sides of a material to alter the surface, giving it a three-dimensional or raised effect. The procedure involves the use of two dies; one fitting into the other so that the raised die forces the stock into the recessed die to create the embossed impression. There is no ink, toner or outlining in the blind embossing process. The result is a subtle, yet elegant image for your personalized stationery.
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What if an Item is Late in Arriving?
We do not guarantee exact delivery dates due to the many variables in production and delivery, however, if a product has not arrived by one week after the estimated delivery time stated on our website, please report it to us so we can track it with our printer. Any job older than 60 days from the time of order cannot be tracked or replaced.  You are responsible for letting us know if an item has not been received.  Just Contact us and we will do everything we can to assist you.  
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What is a Plate needed for?
Plates are pieces of metal, plastic or rubber carrying an image to be reproduced using a printing press.
In order to print with customer-supplied artwork on certain paper goods such as stationery, napkins or guest towels, a metal plate must be manufactured.  The one-time cost for the plate is $32.00.  We can hold the plate stays on file for you for future use at no extra cost or can be sent back to you with your order. 
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What is the charge for a Metal Plate for Custom Orders?
There is a one time charge of $32.00 for a die to be produced in order to print customer supplied artwork on napkins and select stationery items.  The plate can either be returned with the order to the customer or kept on file at the factory for future use without any charge.  The plate fee is for an unlimited number of napkins.  If the plate can be used on several sized items then there is also no additional charge.  If the plate needs to be reduced in size there is an additional fee.
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What Paper Weight Is Used?
We do list the paper weight in the product information for many of the items. We use many specialty printers around the country and each printer uses different materials. All our items are considered excellent to industry standards; however, if you are looking for a specific paper weight or other detail, please Contact Us in advance. We will be happy to make recommendations and even send a sample if possible. 
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What should I do if I find an error with my order?
From time to time, despite our best efforts and intentions, errors do happen. When they do, contact us to explain what happened. We may or may not ask you to return the incorrect item or we may ask you to fax or mail us a copy or sample of the product.

Should we make an error in your original copy or written instructions, we will replace your personalized item, free of charge, if notified within fifteen (15) days of receipt of your order. We will redo the order as it was initially ordered only. Changes to orders on redos are not possible. We do not offer refunds, exchanges or cancellations under any circumstances but we will gladly correct the order if it our mistake.

Please do not return your item to us unless we ask you to do so. If you do return it, you will be charged a shipping fee to have it reshipped back to you. Errors in personalized items must be reported to our Customer Service Department within fifteen (15) days of receiving your order. We are not responsible for errors in your original copy or print instructions. Shortages in shipping must be reported within fifteen (15) days of delivery.

It is your responsibility to review the product when it arrives. If you send the item out and later discover an error there is nothing we can do to assist you in repairing it! Please notify us before you use an item if there is any error with it. If your order is for a gift or an event and if there is not sufficient time for a reprint to be done, we can mail or email a gift notice to the recipient to let them know the gift is on its way. We do not offer refunds, exchanges or cancellations under any circumstances.

You are responsible for the text you send to us on your order form so please proof the details carefully before submitting your order. We will print exactly what we see on your order with regard to text, not necessarily with regard to case of font. We are not responsible for missing or incorrect information that you have provided. Many products state in the description how we automatically adjust case for an item and some items offer you a choice. Please review this carefully.

We ship redos out the same method that they originally shipped. A customer may select to upgrade the service at additional cost. Special consideration in shipping methods may be given if a product is needed for a specific event. We try to expedite reprints as quickly as possible; however, we do not guarantee exact delivery dates on reprints do to the many variables in printing and delivery. We will make every effort to ensure the item you ordered is provided in time but some aspects of production and delivery are beyond our control.

If you made an error on your order or if you simply do not like the selection you purchased or detail you selected and want us to reprint it for you with a different selection, such as a product or different font or different paper/ink color, etc, we offer a 30% Customer Courtesy Discount (exception: E-invite orders) if you inform us of the error within 10 days of receiving your merchandise. Please explain the situation to us and we will try to accommodate your request. Delivery fees for new selections are the responsibility of the customer.
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What type of selection do you have?
The Stationery Studio offers one of the most extensive custom stationery and personalized gift selections in the country with over 22,000 products.  We add new products every week to continue to keep our selection up to date.
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Where Are Items Manufactured?
We offer over 14,000 personalized products which are professionally produced at over 75 specialty factories around the country.  All items are made in the U.S.A.
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