The Stationery Studio
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Frequently Asked Questions

Company Information

» Are items on The Stationery Studio created in the U.S.A. ?
» Are you a member of the Better Business Bureau?
» Can I pick up an order at The Stationery Studio offices or factory locations?
» Can I Visit The Stationery Studio?
» Contact Information
» Do We Sell Wholesale?
» Do you have a Toll Free number?
» Do you have physical stores I can visit to view products?
» Do you offer donations?
» Do you work directly with artists?
» How can I see your Media Coverage?
» How Do I Find What I Need on the Website?
» Is TSS a Secured Website?
» What is your copyright policy?
» What is your trademark policy?
 

Are items on The Stationery Studio created in the U.S.A. ?
We work with over 75 of the leading stationery and personalized product manufacturers in the country.  All products are custom produced by professionals and all items are made in the U.S.A.
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Are you a member of the Better Business Bureau?

The Stationery Studio, LLC is a BBB Accredited Business since 12/01/2001

BBB has determined that The Stationery Studio, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Can I pick up an order at The Stationery Studio offices or factory locations?
We do not create any personalized items at our office location.  The products are made a various factories around the U.S. and all items must be shipped.  We are not set-up for pick-up service at any of our factories.   We are sorry for any inconvenience.
 
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Can I Visit The Stationery Studio?
The Stationery Studio is not a storefront and we do not offer walk-in customer support at this time.  
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Contact Information
The Stationery Studio
975 Weiland Road, Suite 250
Buffalo Grove, IL 60089
847.541.5800 tel
847.541.5850 fax
Toll Free 1.866.Studio2
CustomerService@TheStationeryStudio.com
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Do We Sell Wholesale?

We do not sell wholesale. We are a retail business only.

 
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Do you have a Toll Free number?
We're here to help you!  Please feel free to contact us Toll Free at 1-866-studio2
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Do you have physical stores I can visit to view products?
The Stationery Studio is an online business and does not have any physical locations. The products we offer are produced at many factories around the country and must be shipped to a recipient.
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Do you offer donations?
While we would love to support each and every fundraising organization, we receive requests from several dozen charities each week. We truly wish that we could support everyone with donations but at this time we must limit our donations to more national charities. We wish all  organization great success in its endeavors.  If there is a request for a donation please email it to CustomerService@TheStationeryStudio.com with all the details and we will consider each request on an individual basis.  
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Do you work directly with artists?
We do not work directly with artists, rather we work with a select group of design studios and manufacturers/printers. With regard to pursuing a career in illustration, a good place to start is by contacting local graphic design and advertising agencies. You can put together a portfolio book showing at least 8-10 samples of your best work and perhaps they can make suggestions on how to best market your work. In addition, you can do an Internet search on words such as "freelance illustration". There are a number of websites that connect artists with customers. It is important before anyone does any work-for-hire that everyone involved understands the terms of agreement, such as price, deadline, redo charges (if any) and usage (how will the illustrations be used, how many times will they be reproduced, can they be resold, etc.). You may also want to see if there is a community college nearby that offers a course in Graphic Design. Even if you do not take the course, I expect the instructor should be able to also give some good advice. It is wonderful if you have a passion for the arts and pursuing such an avenue. We would encourage you to continue with training through college or art school. Many colleges offer B.F.A. (Bachelor of Fine Arts) degrees which will give a solid background in art history, communications and visual arts. Best wishes for a successful future.
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How can I see your Media Coverage?
The Stationery Studio has been extensively featured in print and electronic media since its inception.  Are we blushing?  You bet when you see what everyone is saying about us...   Media Coverage
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How Do I Find What I Need on the Website?
Visit our Site Map with all the various links to our website. If you still need assistance, please feel free to Contact Us with your question(s).
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Is TSS a Secured Website?
You can feel secure while shopping on our site as we offer our customers a user-friendly and safe online shopping environment, featuring unique products at exceptional values. When you purchase from The Stationery Studio, we only collect the necessary information needed to process your order.

We never share this information with any third party. We use your e-mail address to communicate with you regarding an inquiry or order. When you access our site using a secure browser such as Netscape or Internet Explorer, the personal data you send us is encrypted for your protection during the transmission process and can only be decoded by The Stationery Studio.

Once you make a purchase from our online store, your name also becomes part of our customer file. As a valued customer you may opt to get e-mail discounts and reminders from us by joining our e-mailing list. We never make your information available to any outside party. If you do not wish to receive emails in the future, you will always have the option to unsubscribe.

Rest assured you are on a fully secured site. When you submit your personal financial information you will see a yellow lock or an unbroken key (depending upon your browser) in the lower left-hand corner of your browser and when you are in the secured area of the site the first characters of the address line will change from "http" to "https".  We will be pleased to help you on the phone in the future if you prefer.
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What is your copyright policy?
 
The Stationery Studio is the owner or licensee of all materials contained on www.thestationerystudio.com and its affiliated websites.  All reproduction, distribution, transmission, display, publication, broadcast, or use without written approval of the owner of that copyright material is prohibited by United States copyright law.


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What is your trademark policy?
The Stationery Studio is the owner or licensee for many trademarks including United States Trademark Registration Nos. 3720791 for “STATIONERY STUDIO” and 3720789 for “THE STATIONERY STUDIO” both in the field of “on-line retail store services featuring personalized products, namely, stationery, calling cards, business cards, address labels, mailing labels, wedding announcements, wedding invitations, bridal shower invitations, birth announcements, birthday invitations, graduation announcements, moving cards, envelopes, fax cover sheets, recipe cards, luggage tags, notepads, napkins, gift bags, postcards, holiday cards, wood products, lamps, waste baskets, photo frames, crystal goods, plastic goods, jewelry, clothing, soap, stampers, embossers, furniture, and ceramic goods.” Any and all trademarks used by The Stationery Studio and/or its affiliates are protected by United States trademark law and any unauthorized use of those marks is prohibited by law.
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