The Stationery Studio Privacy Policy

The Stationery Studio LLC takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

The Stationery Studio does not share customer information (including e-mail addresses) outside the The Stationery Studio unless it is necessary to provide you with The Stationery Studio products or services, or we are legally required to do so.

Even within the The Stationery Studio, we restrict access to your information to those individuals who need it to provide you with services. Any third-party companies we must use to provide you with services are required to keep your information secure and confidential. For further information, please call us at 1-800-541-5800.

• From time to time, despite our best efforts and intentions, errors do happen. When they do, we will have you contact us first to let us know what happened. We may or may not ask you to return the incorrect item or we may ask you to fax or mail us a copy or sample of the product. Should we make an error in your original copy or written instructions, we will replace your personalized item, free of charge, if notified within fifteen (15) days of receipt of your order. We will redo the order as it was initially ordered only. Changes to orders on redos are not possible. We do not offer refunds, exchanges or cancellations under any circumstances but we will gladly correct the order if it our mistake.
• Please do not return your item to us unless we ask you to do so. If you do return it, you will be charged a shipping fee to have it reshipped back to you.
• Errors in personalized items must be reported to our Customer Service Department within fifteen (15) days of receiving your order. We are not responsible for errors in your original copy or print instructions. Shortages in shipping must be reported within fifteen (15) days of delivery.
• It is your responsibility to review the product when it arrives. If you send the item out and later discover an error there is nothing we can do to assist you in repairing it! Please notify us before you use an item if there is any error with it.
• If your order is for a gift or an event and if there is not sufficient time for a reprint to be done, we can mail or email a gift notice to the recipient to let them know the gift is on its way. We do not offer refunds, exchanges or cancellations under any circumstances.
• You are responsible for the text you send to us on your order form so please proof the details carefully before submitting your order. We will print exactly what we see on your order. We are not responsible for missing or incorrect information that you have provided.
• We ship redos out the same method that they originally shipped. A customer may select to upgrade the service at additional cost. Special consideration in shipping methods may be given if a product is needed for a specific event.
  
• We try to expedite redos as much as possible however we do not guarantee exact delivery dates on initial orders or redos do to the many variables in printing and delivery.
• If you made an error on your order and want us to reprint it for you, we offer a 30% Customer Courtesy Discount (exception: E-invite orders) if you inform us of the error within 10 days of receiving your merchandise.

• If, upon receipt, you find that your order is not as it should be, please Contact Us immediately.
• Any damage must be reported within fourteen (14) days of delivery. No replacements, allowances or credits will be given after this period.
• You must retain the original packaging to show proof of damage. We will schedule the inspection with the carrier and they have four weeks to schedule an inspection if necessary.

• There are no returns or exchanges on personalized items.
• There are no returns or exchanges on non-personalized products which include but are not limited to blank stock, baskets, acrylic holders, pens and accent items.