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F.A.Q » Customer Service

» Do You Offer Gift Wrapping?
» Gift Reminders
» How Can I get Assistance if I need it?
» How Do I Contact The Stationery Studio?
» How do I report shortages?
» How to Order a Catalog
» What Do I Do If There is an Error on My Product?
» What if I Forgot my Password?
» What if I Made an Error When Ordering?
» What if there is Damage to the Product When it's Received?
» What is the Gift Reminder Service?
» What is the Return Policy?
» What is your privacy policy?
» What is your toll free phone number?
 

Do You Offer Gift Wrapping?
While we do not currently offer gift wrapping services, please know that most of our products are packaged as a nice presentation, appropriate to the product. For more information about a particular item just Contact Us and we will be happy to provide you further details about the manner in which the item arrives. 
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Gift Reminders
We offer a Gift Reminder program which which allows you to select any upcoming holidays or occasions you want to celebrate.  We will send you email reminders before the event at 3 and 5 weeks before.  To make it even sweeter, you will get a coupon offer with the reminder!  Just register here.
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How Can I get Assistance if I need it?
We are here to help you!  We have a staff of customer service associates available Monday - Friday from 9:00 a.m. - 5:00 p.m. CST at 1-847-541-5800.  Also we are available to reply to email so feel free to Contact Us!   We are also available toll free at 1-866-Studio2 to assist you at your convenience.
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How Do I Contact The Stationery Studio?
For the fastest response, contact The Stationery Studio via email. We monitor email all day long. Just visit our Contact Us Page!

You can also reach us by phone at 847.541.5800 Monday - Friday 9:00 a.m. - 5:00 p.m. CST.
Our fax is 847.541.5850

Our offices are located at:
975 Weiland Road, Suite 250
Buffalo Grove, Illinois 60089
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How do I report shortages?
Our printers count your jobs at several times during the printing process including during the print run, at inspection and as the job is packaged. We can also verify the amount a package should weigh based on the quantity of the item and the shipping weight to verify if there is any shortage. 

Please Contact Us to report any discrepancies must be reported within 14 working days from the time you receive your job.
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How to Order a Catalog
We do not have a mailable catalog at this time due to the size of our product selection with approximately 15,000 items. We keep the website very current so we hope you will bookmark us and browse when you have time.
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What Do I Do If There is an Error on My Product?
To help us process your redo request as soon as possible, we would request a sample of the product which we will use to view any error or defect for purposes of quality control.  If it’s possible that you can scan or photograph and email us a copy of the issue that is very helpful.  It can be emailed to [email protected]    If email is not possible, and if time permits, please mail one to us.  To mail a printed paper good sample, please send to the following address and include your order number:

The Stationery Studio 
Customer Service Department  
975 Weiland Road Suite 250 
Buffalo Grove, IL 60089
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What if I Forgot my Password?
No worries. Just click the Email Password link here or on the My Account page and the system will email you the password information.
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What if I Made an Error When Ordering?
If you notice that you have provided us with inaccurate information we will look to see where in production your order is. If it has not been sent to the factory yet, we can make the change. Just Contact Us and we will change your order accordingly.

If the order has already been sent to the factory we cannot guarantee changes. Some factories are automated and jobs go into immediate production. Some factories will allow changes if the order is not too far into production. If we are not able to make the requested change, we will be glad to offer you a 30% customer courtesy discount on a reprint.
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What if there is Damage to the Product When it's Received?
If, upon receipt, you find that your order is not as it should be, please Contact Us immediately.
Any damage must be reported within fourteen (14) days of delivery. No replacements, allowances or credits will be given after this period. You must retain the original packaging to show proof of damage. We will schedule the inspection with the carrier and they have four weeks to schedule an inspection if necessary.
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What is the Gift Reminder Service?
When you are a registerd users at TSS, you can create your own Gift Reminders to make it easier to remember when it's time to order a personalized item for holidays and occasions. Create your own list of reminders and we will send you email reminders 5 weeks and 3 weeks prior to remind you.  To make it even sweeter, we will also include a special coupon offer.  Create your own Gift Reminders now.  You will need to create an account and be logged in to have access to the Gift Reminders. 
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What is the Return Policy?
  By placing your order, you agreed to our Online Policy.
    • There are no returns or exchanges on personalized items.
    • There are no returns or exchanges on non-personalized products which include but are not limited to blank stock, baskets, acrylic holders, pens and accent items.
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What is your privacy policy?
The Stationery Studio LLC takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.  The Stationery Studio does not share customer information (including e-mail addresses) outside the The Stationery Studio unless it is necessary to provide you with The Stationery Studio products or services, or we are legally required to do so.  Even within The Stationery Studio, we restrict access to your information to those individuals who need it to provide you with services. Any third-party companies we must use to provide you with services are required to keep your information secure and confidential.  
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What is your toll free phone number?
You can reach The Stationery Studio toll free at 1-866-Studio2.  Our staff monitors calls from 9:00 a.m. to 5:00 p.m. CST. 
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