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Frequently Asked Questions
Shipping and Delivery Information
» Can I Ship to a P.O. Box?
» Can I Ship to an International Destination?
» Delivery Options and Policies
» Do You Ship to an International Address?
» How Long Does Shipping Time Take?
» Shipping Rates
» What Methods Do You Ship?
 Q. |
Can I Ship to a P.O. Box? |
| A. |
We are unable to ship to P.O. Boxes at this time because we primarily ship via trackable carriers. We will need a physical address for delivery. |
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| Q. |
Can I Ship to an International Destination? |
| A. |
We accept international orders but are only able to ship to a U.S. address at this time. If you have a family or friend who can accept the package for you in the U.S. they can forward it onto your international destination.
Sorry, we are not able to ship to Puerto Rico, USVI, Canada, APO or FPO addresses at this time. We are sorry for any inconvenience. |
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| Q. |
Delivery Options and Policies |
| A. |
- Express Delivery is available for an additional fee. Generally 2nd day air will add $15 for one item and Overnight Air will add $28. For packages with several items or for heavier items there are additional fees. You can see the options for delivery fees appear online as you checkout or you can contact us for a quote.
- We suggest providing a business address for deliveries when possible. If providing a business address, remember to give the name of the business as well to ensure a timely delivery.
- We do not require a signature for delivery; however, it is up to your local driver whether they require a signatue or not. We are also not responsible if a carrier does not leave a package at your home because they require a signature. We are also not responsible if a carrier leaves your package unattended at your home.
- We are not responsible if a carrier makes several unsuccessful delivery attempts and then returns the package to us.
- If a delivery is not possible to your location due to an incomplete address and the package is returned to us, we will need to recharge for the delivery to resend it again. Be sure to include apartment number, suite number or floor number when providing delivery information. Such missing information can result in the package being rerouted to the factory and a second delivery charge made for redelivery.
- If you call to say you did not receive an order and if the carrier can provide delivery confirmation we are not able to issue any type of replacement. We will assist you in filing a claim with the carrier if such a rare incident occurs. Nearly all our shipments can be tracked from our manufacturing facility to the delivery address
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| Q. |
Do You Ship to an International Address? |
| A. |
Currently, we only ship orders within the Continental USA. We also ship to Hawaii and Alaska, which may require additional delivery fees depending on the product(s) ordered. We are not able to offer delivery to U.S.V.I., Puerto Rico, Canada, Military APO/FPO, or International addresses at this time.
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| Q. |
How Long Does Shipping Time Take? |
| A. |
The Production Time estimate is the time from when you order it to the time it should ship out. Our weekday cutoff time is 10 a.m. cst. If you order before 10 a.m. on a business day you can count that day as a day of production. Production time is shown in blue writing next to the image of the product on the order form.
Delivery Time is additional and will depend on what the item is and what state it's shipping from. Our site states where an item ships from. To ship from NY address to CA address address would be estimated at 5 business days. From the Midwest to FL would add 4 business days. From the East or West Coast to Texas adds 5 business days. To a neighboring state normally is 1-2 business days.
We can help you determine production time and time in transit if we know where you are shipping to and what the item is specifically. Just Contact Us and we will gladly assist you! |
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| Q. |
Shipping Rates |
| A. |
- We ship your order via reputable carriers including Federal Express, United Parcel Services, Airborne Express, DHL and USPS. Standard delivery generally requires 3-6 working days for your order to reach its U.S. destination. Tracking is available on many of our items from our HOME page for many of our deliveries.
- Since we ship from many locations in the U.S. and since our products are going to many different destinations, it would be advisable to contact us to get a quote on the time in transit for a particular product if time is of the essence.
- We charge for regular ground delivery based on the *total amount of your sale. The shipping fee will be automatically calculated when you check out.
- Fees shown below are the fees for delivery for contiguous 48 U.S. states. Charges for delivery to Hawaii and Alaskawill be quoted by email or phone once order is placed.
- We do not ship to Puerto Rico, USVI, APO or FPO addresses at this time and we sincerely regret any inconvenience.
- We charge $7.50 for each additional shipping address
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| Up to $34.99 |
$7.95 |
| $35.00 - $49.99 |
$8.95 |
| $50.00 - $74.99 |
$9.95 |
| $75.00 - $99.99 |
$11.75 |
| $100.00 - $124.99 |
$13.95 |
| $125.00 - $149.99 |
$17.95 |
| $150.00 - $199.99 |
$22.95 |
| $200.00 - $249.99 |
$29.95 |
| $250.00 - $299.99 |
$36.95 |
| $300.00 - $349.99 |
$41.95 |
| $350.00 - $399.99 |
$47.95 |
| $400.00 - $449.99 |
$54.95 |
| $450.00 - $499.99 |
$59.95 |
| $500.00 - $549.99 |
$65.95 |
| $550.00 - $599.99 |
$72.95 |
| $600.00 - $649.99 |
$78.95 |
| $650.00 - $699.99 |
$84.95 |
| $700.00 - $749.99 |
$89.95 |
| $750.00 - $799.99 |
$94.95 |
| $800.00 - $849.99 |
$102.95 |
| $850.00 - $899.99 |
$108.95 |
| $900.00 - $949.00 |
$118.95 |
| $949.01 - $999.00 |
$124.95 |
| $999.01 - $1,099.00 |
$134.75 |
| $1,099.01 - $1,199.00 |
$148.75 |
| $1,199.01 - $1,299.00 |
$158.75 |
| $1,299.01 - $1,399.00 |
$167.80 |
| $1,399.01 - $1,499.00 |
$187.40 |
| $1,499.01 - $1,599.00 |
$199.85 |
| $1,599.01 - $1,699.00 |
$212.40 |
| $1,699.01 - $1,799.00 |
$224.80 |
| $1,799.01 - $1,899.00 |
$237.40 |
| $1,899.01 - $1,999.00 |
$249.85 |
| $1,999.01 - $2,099.00 |
$262.40 |
| $2,099.01 - $2,199.00 |
$274.80 |
| $2,199.01 - $2,299.00 |
$287.10 |
| $2,299.01 - $2,399.00 |
$299.80 |
| $2,399.01 - $2,499.00 |
$312.60 |
| $2,499.01 - $2,599.00 |
$324.90 |
| $2,599.01 - $2,699.00 |
$338.40 |
| $2,699.01 - $2,799.00 |
$349.80 |
| $2,799.01 - $2,899.00 |
$362.40 |
| $2,899.01 - $2,999.00 |
$374.80 |
| $2,999.01 - $3,099.00 |
$387.00 |
| $3,099.01 - $3,199.00 |
$399.85 |
| $3,199.01 - $3,299.00 |
$415.85 |
| $3,299.01 - $3,399.00 |
$424.85 |
| $3,399.01 - $3,499.00 |
$437.40 |
| $3,499.01 - $3,599.00 |
$449.85 |
| $3,599.01 - $3,699.00 |
$462.40 |
| $3,699.01 - $3,799.00 |
$474.85 |
| $3,799.01 - $3,899.00 |
$487.40 |
| $3,899.01 - $3,999.00 |
$499.85 |
| $3,999.01 - $4,099.00 |
$512.50 |
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| Q. |
What Methods Do You Ship? |
| A. |
- We ship your order via reputable carriers including Federal Express, United Parcel Services, Airborne Express, DHL and USPS. Standard delivery generally requires 3-5 working days for your order to reach its U.S. destination. Tracking is available on many of our items from our HOME page.
- We are not able to ship internationally at this time. You may, however, purchase from an international address and ship to a U.S. destination.
- Since we ship from many locations in the U.S. and since our products are going to many different destinations, it would be advisable to contact us to get a quote on the time in transit for a particular product.
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