We do offer RUSH shipping on many products. You can select 2nd day air or Overnight air at checkout and the additional fees will appear for you to view. Rush shipping changes the shipping portion of the order but does not change the production time of an order.
We accept international orders but are only able to ship to a U.S. address at this time. If you have a family or friend who can accept the package for you in the U.S. they can forward it onto your international destination.
We are not able to ship to USVI, Canada, APO or FPO addresses at this time. We are sorry for any inconvenience.
Express Delivery is available for an additional fee. Generally 2nd day air will add $15 for one item and Overnight Air will add $28. For packages with several items or for heavier items there are additional fees. You can see the options for delivery fees appear online as you checkout or you can contact us for a quote.
We suggest providing a business address for deliveries when possible. If providing a business address, remember to give the name of the business as well to ensure a timely delivery.
We do not require a signature for delivery; however, it is up to your local driver whether they require a signatue or not. We are also not responsible if a carrier does not leave a package at your home because they require a signature. We are also not responsible if a carrier leaves your package unattended at your home.
We are not responsible if a carrier makes several unsuccessful delivery attempts and then returns the package to us.
If a delivery is not possible to your location due to an incomplete address and the package is returned to us, we will need to recharge for the delivery to resend it again. Be sure to include apartment number, suite number or floor number when providing delivery information. Such missing information can result in the package being rerouted to the factory and a second delivery charge made for redelivery.
If you call to say you did not receive an order and if the carrier can provide delivery confirmation we are not able to issue any type of replacement. We will assist you in filing a claim with the carrier if such a rare incident occurs. Nearly all our shipments can be tracked from our manufacturing facility to the delivery address
We do not guarantee exact delivery dates due to the many variables in production and delivery. The production time for all items appears on the ordering for and we also show the state that the item will ship from. We show product time in working days (Mondays through Fridays) and if the production time happens to fall over a time when a factory is closed, such as a holiday period, that is stated too as a Production Exception. Regarding shipping time, that is in addition to the production time. Please allow 2-5 business days for ground service delivery, depending on where the item is shipping from and where it is shipping to.
Do you put invoices or catalogs in with a delivery?
We never put invoices or catalogs in any shipments. We merely insert a packing slip which states any gift message, if applicable, and the product description along with our company name and phone number and email address in case there is a need to contact us with any questions.
Do You Ship to a Military address such as an APO or FPO address?
Unfortunately we do not ship to APO/FPO destinations any longer. We found that many packages took up to 12-16 weeks for delivery and many of our customers were frustrated by that. We were also not able to track the delivery of those items as they had to go via USPS which does not offer tracking to military addresses. We are sincerely sorry that we can only ship to a U.S. Address because, as we know, our customers will have to have someone forward on package, which is sometimes an extra burden. We deeply regret any inconvenience but too many packages in the past were getting lost or arrived very late, sometimes after the event the item was ordered for. We value the contribution you are making to the military and we wish we had a way to service you in a better manner.
We accept international orders but are only able to ship to a U.S. address at this time. If you wish for an international delivery, perhaps you have a family or friend who can accept the package for you in the U.S. and forward it on to your international destination.
We are planning to create a Canadian Site in the near future. Right now, we accept international orders but are only able to ship to a U.S. address at this time. If you wish for a delivery to go to Canada, perhaps you have a family or friend who can accept the package for you in the U.S. and forward it onto you.
The Production Time estimate is the time from when you order it to the time it should ship out. Our weekday cutoff time is 9 a.m. cst. If you order before 9 a.m. on a business day you can count that day as a day of production. Production time is shown in blue writing next to the image of the product on the order form.
Delivery Time is additional and will depend on what the item is and what state it's shipping from. Our site states where an item ships from. To ship from NY address to CA address address would be estimated at 5 business days. From the Midwest to FL would add 4 business days. From the East or West Coast to Texas adds 5 business days. To a neighboring state normally is 1-2 business days.
We can help you determine production time and time in transit if we know where you are shipping to and what the item is specifically. Just Contact Us and we will gladly assist you!
Note if there are any weather related issues in the delivery area which may delay normal delivery unexpectedly.
We never include any pricing of any sort with any delivery. So, no worries! The only element added to most deliveries is a packing slip which merely has our contact information and any gift message on it plus the details of the order contained excluding pricing.
Fees shown below are the fees for ground delivery for contiguous 48 U.S. states. Charges for delivery to Hawaii, Alaska and Puerto Rico are additional and will be shown on your online order. We charge a flat fee of $8.95 for each additional shipping address plus shipping fees shown below based on the total amount charged.
We ship your order via reputable carriers including Federal Express, United Parcel Services, Airborne Express, DHL and USPS. Standard delivery generally requires 3-5 working days for your order to reach its U.S. destination. Tracking is available on many of our items from our HOME page.
We are not able to ship internationally at this time. You may, however, purchase from an international address and ship to a U.S. destination.
Since we ship from many locations in the U.S. and since our products are going to many different destinations, it would be advisable to contact us to get a quote on the time in transit for a particular product.